Refund policy

Last updated 2026-11-11

When Night Highway refunds Diamonds and passes, and what to do if a payment goes wrong.

Purchases are final once delivered

Diamonds, passes and other digital items reach your account right after you pay. Once delivered they are final and are not refunded or exchanged, except in the cases below or where the law of your country says otherwise.

If you live in the EU or the UK: by buying, you ask us to deliver the digital content straight away, and you agree that you lose the 14-day right of withdrawal once it has been delivered.

When we refund

Charged twice for one purchase: we refund the extra charge.

Paid but the items never arrived: we check the payment and either deliver them or refund you.

Charged without permission, for example by a child without a parent's consent: contact us quickly. We look at each case and may refund it and remove the items.

For website purchases, the refund goes back to the original payment method through Stripe and usually arrives within 5–10 business days, depending on your bank. Purchases in the App Store, Google Play or Microsoft Store are refunded by that store under its own policy; they use the same Night Highway account.

If a purchase is refunded or charged back

We take back everything that purchase gave: Diamonds, Gold, XP, items and pass rewards. Gold already spent is counted in Diamonds (40 Gold = 1 Diamond), so your Diamond balance can go below zero until it is paid back. Items already sold or gone are not charged.

The first time, the account cannot buy with real money for a while, but the game plays as usual. Buying comes back by itself 30 days after your Diamond balance is no longer below zero.

A second time on the same account blocks it. A bank's first question about a payment changes nothing yet. For website purchases, a chargeback counts from the day it is opened; if it is decided in our favour, we give back what was taken and undo its effect.

If you think we got it wrong, email [email protected] to appeal. We review every appeal one by one.

How to ask

Email [email protected] with the date and time you paid, the amount, your Player code (Settings › Account) and the receipt if you have it. We answer within 3 business days.

Please contact us before opening a dispute with your bank, so we can fix it faster.

If a translation differs from the English version, the English version applies.