Delete your account

Last updated 2026-11-11

Delete your account in the game, or email us if you cannot open it.

Delete in the game

Settings › Account › Delete account, then type DELETE to confirm. Every device is signed out.

The account waits 7 days. To change your mind, sign in again and press Play (cancel deletion); a guest account cannot be recovered. After 7 days it is deleted for good.

If you cannot open the game

Email [email protected] with the subject “Account deletion request”, your Player code (Settings › Account) and, if you can, a screenshot of the Account page. We answer and delete it within 30 days.

What is deleted

Your account, name and character, cars, items, Diamonds and Gold, progress, records and rankings, friends and blocks, market listings, files you uploaded (except a file that is byte-for-byte the same as another player's approved item, because it is theirs too), signed-in devices and your Google or Apple link. Purchased items are not refunded.

What may be kept

Real-money purchase records are kept apart from your account as long as tax and accounting laws require. Database backups may still hold your data for up to 30 days, then they are deleted automatically. Reports other players made about the account, and the device code of a banned account, may be kept for safety for the times in the privacy policy. Error reports hold nothing that identifies you and are deleted within 30 days.

If a translation differs from the English version, the English version applies.